Managed IT Services
Recurring administration, monitoring, maintenance, and technical support for business systems.
Practical technology support
Business IT without unnecessary complexity.
Bits & Bytes, IT provides managed services, repair, networking, cybersecurity, backup, and remote support for businesses and individuals.
Services
Support for day-to-day problems and long-term operations.
Engagements range from individual repairs to ongoing managed service agreements.
Computer Repair
Hardware diagnosis, component replacement, operating-system repair, upgrades, and performance troubleshooting.
Networking
Wired and wireless networking, router and firewall configuration, connectivity troubleshooting, and planning.
Software & Systems
Operating-system support, software installation, account configuration, updates, and application troubleshooting.
Backup & Recovery
Local and cloud backup strategy, recovery planning, data protection, and restoration assistance.
Cybersecurity
Security reviews, endpoint protection, access controls, patching, risk reduction, and practical hardening.
Managed services
Defined coverage without long-term lock-in.
Managed service agreements are structured around the number of users, endpoints, systems, support coverage, and required response times.
Upfront Scope
Covered systems, included services, response targets, exclusions, and additional charges are documented before service begins.
Month-to-Month
Agreements operate month-to-month and may be canceled with 30 days' notice.
Example Agreements
Representative service levels and pricing examples are being revised. Final proposals are based on the client's actual environment and requirements.
Non-contract service rates
Clear hourly pricing.
One-hour minimum applies. Managed service pricing is based on scope, systems, users, and support requirements.
Remote Support
$75 per hour
One-hour minimum.
Onsite Support
$125 per hour
One-hour minimum, including travel.
Phone Consultation
$50 per hour
One-hour minimum.
Remote support
Connect securely with a technician.
Use the support portal only when directed by Bits & Bytes, IT.
Payments
Invoice-based payment processing.
Payment instructions are provided with your invoice. Questions regarding an invoice or payment can be directed to the payment address below.
Contact
Discuss your support requirements.
Contact the appropriate address below or call during normal business availability.
- Phone: (318) 433-2724
- Sales: sales@bitsandbytes.it.com
- Support: support@bitsandbytes.it.com
- Payments: payments@bitsandbytes.it.com